Terms & Conditions

Welcome to Surbhi Lingerie. By using our website https://surbhilingerie.com, you agree to the following terms and conditions. Please read them carefully before using our services.

1. 🛒 Use of Website

• You are at least 18 years old or using this website under parental/guardian supervision
• You agree not to misuse the website or interfere with its functionality
• You will provide accurate, complete, and up-to-date account and order information
• We reserve the right to deny or cancel access to the website or any part of it without notice if any abuse or violation is detected

2. 📦 Product Availability & Pricing

• All products listed are subject to availability
• We reserve the right to change prices or discontinue items at any time without notice
• Prices listed on the website are inclusive of applicable taxes unless stated otherwise

3. 💳 Payments

• Payments are processed via secure third-party gateways (e.g., Razorpay)
• We do not store or access your card/payment details
• Orders will be confirmed only after full payment (or COD confirmation) is received

4. 🚚 Shipping & Delivery

• Shipping is available only within India
• Delivery timelines are mentioned in our Shipping Policy and may vary based on location
• Orders above ₹7,000 are not eligible for COD

5. 🔁 Returns & Refunds

• Due to hygiene reasons, innerwear and lingerie items are non-returnable unless there is a genuine defect or wrong item received
• For refund/exchange requests, contact us within 24 hours of delivery. Refer to our full Return Policy for more details

6. 🛡️ Privacy

Your privacy is very important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.

7. 🚫 Prohibited Use

• For illegal or unauthorized purposes
• To harass, abuse, or defame others
• To upload malware, spam, or attempt to hack the site

Any such misuse will result in termination of access and possible legal action.

8. 📑 Intellectual Property

All content on this website — including logos, product images, text, design, and graphics — is the property of Surbhi Lingerie and is protected by copyright and trademark laws. Unauthorized use or reproduction is strictly prohibited.

9. 📬 Communication

By registering or placing an order, you agree to receive communication from us via email, SMS, WhatsApp, or phone regarding your order, account, or promotions. You can opt out of promotional messages anytime.

10. ⚖️ Governing Law

These Terms are governed by and interpreted in accordance with the laws of India. Any disputes arising shall be handled under the jurisdiction of Bangalore courts, unless otherwise specified.

11. 🛠️ Changes to Terms

Surbhi Lingerie reserves the right to update or modify these Terms & Conditions at any time. It is your responsibility to review this page periodically. Continued use of the site indicates your acceptance of any changes.

✅ Contact Us

If you have any questions about these Terms, please contact us:

• 📧 Email: surbhiinnerwear@gmail.com
• 📞 Phone: +91 9448843682 / 080-22251152