Return & Exchange Policy

At Surbhi Lingerie, your satisfaction matters — but due to the intimate nature of our products, we follow strict hygiene and quality protocols. Please read our return/exchange policy carefully before placing an order.

1. 🚫 Non-Returnable Products

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Panties
• Bras
• Slips
• Products worn, washed, or damaged after delivery

2. ✅ Eligible Returns & Exchanges

Returns or exchanges are allowed only if:

• You received a wrong item, size, or color
• The product is damaged or defective upon arrival
• The item is unused, unwashed, and in original packaging with tags

📌 In such cases, you must contact us within 24 hours of delivery.

3. 📩 How to Request a Return or Exchange

To initiate a return or exchange:

• Contact our support team within 24 hours of receiving the item.
• Provide your order number, a photo of the received item, and a description of the issue.
• If approved, we’ll guide you on return shipping or arrange a reverse pickup (where available).

Contact Options:

• 📧 Email: surbhiinnerwear@gmail.com
• 📞 Phone: +91 9448843682 / 080-22251152

4. 🔁 Exchange Policy

• Exchanges will be processed only once per order.
• If the item is out of stock, a store credit or refund will be issued.
• You may choose an alternative product of equal or higher value (paying the difference if any).

5. 💰 Refund Policy

Refunds (if approved) will be issued in the form of:

• Store credit (valid for 6 months), or
• Bank refund (only in case of defective or canceled items)

Refunds are processed within 7–10 business days after the returned item passes quality checks.

6. 🚚 Return Shipping

• If the issue is our fault (defective/wrong item), we will cover return shipping.
• If the return is due to size change or personal preference, you are responsible for shipping the item back.
• No returns/exchanges will be accepted without prior approval from our support team.

7. ⚠️ Conditions for Rejection

We reserve the right to reject return/exchange requests if:

• The item is used, washed, or tags are missing
• The request is made after 24 hours
• The return package is not received within the specified time

8. 🤝 Our Promise

We want every customer to feel confident shopping with Surbhi Lingerie. If we’ve made a mistake — we’ll make it right.

Please understand that lingerie is delicate, and your health, safety, and satisfaction are our top priorities.