Privacy Policy

At Surbhi Lingerie, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website surbhilingerie.com or interact with our services.

1. Information We Collect

We may collect the following personal data when you interact with us:

• Full Name
• Email Address
• Phone Number
• Shipping and Billing Address
• Payment Details (processed securely through third-party gateways)
• Purchase history and preferences
• Browser/device information, IP address, and cookies (for analytics and personalization)

2. How We Use Your Information

We use your data to:

• Process and fulfill your orders
• Deliver your products to the correct address
• Send order confirmations, updates, and support responses
• Improve our website’s performance and customer experience
• Comply with legal obligations
• Prevent fraud and ensure secure transactions
• Occasionally send promotional messages (only with your consent)

3. Data Sharing

We do not sell or rent your personal data. However, we may share your information with:

• Trusted third-party service providers (such as payment gateways, logistics/courier companies, email providers)
• Government authorities or law enforcement if required by law

4. Payment Information

We use secure third-party payment gateways like Razorpay to process payments. Your credit/debit card details are never stored on our servers. All transactions are encrypted and handled securely.

5. Cookies & Tracking

We use cookies and similar technologies to:

• Remember your login/session
• Understand user behavior via analytics (e.g., Google Analytics)
• Improve website performance and personalize your experience

You can modify your cookie settings through your browser at any time.

6. Data Security

We implement industry-standard security measures to protect your data:

• SSL encryption for secure browsing
• Secure servers and firewalls
• Access controls and limited internal data access

Despite our efforts, no system is 100% secure — so please use the internet responsibly.

7. Children’s Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect personal information from children.

8. Your Rights

You have the right to:

• Access the personal data we store
• Request corrections or deletion of your information
• Withdraw consent for marketing emails at any time
• Contact us for any privacy-related inquiries

📧 Email: surbhiinnerwear@gmail.com

📞 Customer Care: +91 9448843682 / 080-22251152

Your Consent

By using our website or services, you agree to the collection and use of information as outlined in this Privacy Policy.